Privacy Policy

Last updated: March 19, 2025

This document illustrates the Privacy Policy for this Website, www.fincobrokers.co.za

Personal Information

The privacy policy illustrates how Finco cc protects the information that is provided to it by its users. Finco cc will not sell or rent its user’s personal identifiable information to third parties.

Sharing of Information

Finco cc may send personal identifiable information about its users to other companies or third parties should there be a need to share the user’s information in order to provide the product or service the user has requested. Furthermore, the only information Finco cc will ever disclose to third parties is aggregate information about its users.

Aggregate information will not identify the website’s users and will only identify the user’s population in general terms.

Electronic Communications

The user consents to the website’s agreements, notices and disclosures by visiting the website and receiving electronic information or communication by electronic means and this indicates that any legal requirements has been satisfied.

Changing of Information

Finco cc reserves the right to change the Privacy Policy on an ad hoc basis at its sole discretion. Finco cc is not responsible for the content or privacy practices of non-Finco cc websites to which it refers.

Contact information

Should you not be satisfied with the information or should any information be found to be untrue or incorrect, please notify Finco cc on the following email address: info@fincobrokers.co.za

Disclaimer

Finco cc has and will continue to take reasonable care to ensure that all information, in so far as this is under its control, provided on this website is true and correct.

Finco cc shall not be responsible for, and therefore disclaims any liability for, any loss, liability, damage (whether direct or consequential) or expense of any nature whatsoever which may be suffered as a result of or which may be attributable, directly or indirectly, to the use of or reliance upon any information, links or service provided through this website.

There is no warranty of any kind, expressed or implied, regarding the information or any aspect of this service. Any warranty implied by law is hereby excluded except to the extent such exclusion would be unlawful.

Links to other sites

Our website contains links to other sites. Please be aware that Finco cc is not responsible for the privacy practices of such other sites. We encourage users to be aware when they leave our site and to read the privacy statements of each and every website that collects personally identifiable information.

This privacy statement applies solely to information collected by this website.

AUTHORISED FINANCIAL SERVICES PROVIDER

Finco cc is an authorized financial services provider (FSP number 10861) in terms of Section 8 of the FAIS Act. A copy of our license certificate is available on request.

COMPLIANCE OFFICER

For a copy of our Statutory Disclosure Notice, please click here.

CONFLICT OF INTEREST MANAGEMENT POLICY

Finco cc has adopted and implemented a Conflict of Interest Management policy that complies with the provisions of the FAIS Act. The Conflict of Interest Management policy is published on our website, click here to read it.

You can also email info@fincobrokers.co.za to obtain a copy of it.

COMPLAINTS PROCEDURE

Should you wish to pursue a complaint against a key individual or representative of Finco cc, you should address the complaint in writing to us at info@fincobrokers.co.za. If you cannot settle your complaint with us, you are entitled to refer it to the Office of the FAIS Ombud, at info@faisombud.co.za or telephone number 0860 663 274.

The Ombud has been created to provide you with a redress mechanism for any inappropriate financial advice that you feel may have been given to you by a financial advisor.

TCF POLICY

Our Treating Customers Fairly policy is centered around the guidelines provided by the Financial Sector Conduct Authority to ensure we consistently
deliver fair outcomes to our clients and take responsibility for the business and staff providing an enhanced service quality to clients, based on a culture of openness and transparency. As a business, we take the requirements of the FSCA seriously, in particular, the requirement to treat customers fairly.

PRIVACY POLICY

Finco cc is committed to maintaining the privacy and security of its customers’ personal and private information. Our privacy policy outlines our
practices and commitment to the customer and can be read here.

PAIA MANUAL

This information manual provides an outline of the types of records held by Finco cc and explains how one may submit requests for access to these
records in terms of the Promotion of Access to Information Act, 2 of 2000 (“the Act”). It can be read here.

WEBSITE DISCLAIMER

Whilst every care is taken to ensure that the information on Finco cc website is current and accurate, please click here to read our full disclaimer
notice.